Terms & Conditions

Rates

The prices of our programs are per personne.Ils are calculated on a GROUP 30 people minimum for circuits not including lunch cruises and 30 ADULT minimum for lunch cruises below dîners.En the minimum number of participants, an increase is expected.

Terms

Reservations must be made by mail and must be accompanied by a deposit of 50 % of the expected total . The BALANCE must be paid on the day of travel. Any delay in the settlement beyond the limit will result in penalties of 5% on the invoice.

Programs

Any change brought to our attention that significantly diminish the interest of the trip will be reported to the Customer before départ.Celui it will be able to maintain or cancel his trip without charge, no why this cancellation results in a claim for compensation for damage suffered. If canceled , the deposit will be fully refunded.

Boat cruises Picardie

If unable to browse the decision of Captain, for reasons of force majeure (fog, flood , wind) or damage to the boat , the customer will have the choice between the 3 following formulas: Maintain his trip as scheduled : the meal will be served on board the boat and another benefit will be provided in accordance with the customer to replace the cruise. Reporter booking at a later date . Cancel réservation.Dans this case, the deposit will be fully refunded .

Cancellation Policy

For cancellation of registration less than 10 days before the trip, the entire deposit will be conservée.De Similarly, a lump sum of € 15 per person will be retained for withdrawal of 1 or 2 day trip participants . Any additional withdrawal will be charged to the total price. Any trip interrupted or shortened or any service not used because of the participant for any reason whatsoever, does not give rise to any refund.

Complaints

When a customer finds that a service has not been provided as planned , it must make its claim to Welcome Picardie in writing, within 10 days of the return of voyage.Ce expired, Welcome Picardie will not be able to intervene with suppliers interessés.Les claims will be processed within 30 days of receipt . This booking form has value contrat.L'inscription a trip implies acceptance of terms and conditions in full. Welcome Picardie , holder of a license issued by the Administration liable for any breach of any of the obligations under Article 1 of the Law of 11 July 1975.